Home' Inclean NZ : INCLEAN NZ May 2017 Contents 14 INCLEANNZ May 2017
Off the back of achieving more than 10 per cent growth last year,
OCS NZ is setting its sights on becoming the most sustainable business
in the New Zealand cleaning sector by 2020, while also continuing to
invest in its people, processors and branch network.
“This is all about long term for us,” Gareth Marriott, OCS NZ
managing director told INCLEAN NZ. “We’re continuing to test
ourselves and setting the bar high. We want to have a legacy for the
OCS NZ has 23 branches and more than 4000 team members, while
its global parent company has 87,000 staff across 50 countries. In NZ,
OCS provides a variety of services across multiple industries including
healthcare, aviation, retail, education, commercial and government,
with Air New Zealand, Westfield and New Zealand Police among
some of its largest clients.
“It’s very unique to have a family-owned business at this size,”
explained Marriott, who has been with OCS for more than five
years having previously served as managing director of OCS
Australia. He also currently sits on the board of OCS Australia and
OCS China. “But [the scale] gives us the opportunity to leverage
world best practice and also leverage innovation and efficiencies.”
Having “outperformed all expectations” last year, OCS NZ has
developed a four-year strategic plan to map out the direction of the
company as part of its inaugural sustainability report, released in May.
Highlighted in the report is a focus on targeted
services and sectors. Over the next four years OCS
plans to target the health and aged care sector and
commercial sector as well as further promote its FM
services and offer bundled services.
In addition to OCS NZ investing further on
existing Computer Assisted Facilities Management
(CAFM) system, OCS will introduce an integrated
Business Intelligence Tool, which it says will
enhance client reporting functions to deliver more
comprehensive, real time infor mation. The system
will also be supported by a dedicated business
According to Marriott, other initiatives include
more community involvement, greater investment
within its operations and branches, as well placing
the customer “front of mind”. OCS NZ also has
“ambitious growth targets”, with plans to widen its
“We would like to increase the number of
branches we have to make sure we have a branch
when we have highly populated areas. We’re investigating opening
up two more branches,” Marriott said. “We have ambitious growth
targets and bundled services will be critical to deliver this.”
OCS NZ also aims to become the most sustainable business in the
New Zealand cleaning sector by 2020.
“Sustainable development is an ongoing process and we give it
the same level of focus and importance as our financial objectives.
The long term sustainability of our business is important for
Marriot said the report, which the Sustainable Business Council
provided feedback to during its preparation, looks at its sustainability
objectives with staff, the environment and the community.
For staff the report outlines a plan which seeks, among other
objectives, to encourage high levels of management competency by
coaching, mentoring and training, as well as a clear focus promoting a
sustainable and safer workplace for frontline staff.
“OCS will continue to be efficient in the use of natural resources,
reducing carbon monoxide emissions, and reducing impacts on flora
and fauna from our operations.”
Some of this is already underway, with a $10,000 donation to the
Pukaha Mt Bruce Wildlife Centre and a commitment to transition the
OCS and Cannon vehicle fleet to include a 30 per cent mix of hybrid/
electric vehicles by the end of 2019.
A 2016 initiative includes a joint venture between OCS, Auckland
Airport and the Ministry of Primary Industries, working in
collaboration with Air New Zealand, to recycle nearly 700kg of waste
OCS also supports the Salvation Army through payroll giving, along
with $15,000 worth of financial donations and hundreds of non-
perishable food and household items to the Salvation Army and its
foodbanks in 2016.
“The ethical companies and the companies that value their team
members and work with them to deliver great service, will always win
the long game.”
OCS NZ managing director Gareth Marriott spoke to INCLEAN NZ editor Claire Hibbit about how the country’s largest
hygiene, facilities management and cleaning company is future proofing its business for the next generation.
OCS invests in the future of cleaning
“The ethical companies and the
companies that value their team
members and work with them to
deliver great service, will always win
the long game.”
OCS NZ Directors, Gavin Upston (Operations
Director), Debby Wong (Finance Director),
Gareth Marriott (Managing Director)
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