Home' Inclean NZ : INCLEAN NZ May 2017 Contents 22 INCLEANNZ May 2017
A successful business man was once asked, “Why do
you spend so much time and money on training staff.
What happens if they leave?” His reply: “Imagine if I
didn’t and they stay!”
Training people properly is one of the most important,
yet overlooked aspects of many businesses today.
At OCS New Zealand, we believe training plays a
crucial role in our organisational success, particularly in
an industry where staff turnover is a constant challenge.
We invest in and nurture talent, encourage
collaborative teamwork, so we are equipped and
focused to meet our clients’ expectations and
objectives. While training has to be comprehensive
and specific, it also has to be measurable and meet the
needs of clients and our workers.
In our business those clients are extremely varied
and diverse, from shopping malls to airports, and
government agencies like the police. For New Zealand
Police as an example, this work and training might
include trauma and crime scene cleaning, while for
those working in food courts and hospitals, it involves
OCS New Zealand cleaners are comprehensively
trained using our custom designed Excellence in
Cleaning Programme based on NZQA standards.
The 18 modules cover all relevant aspects of the
cleaning role, and address topics including personal
presentation, site security, emergency procedures,
career development and basic skills training.
Training is delivered by OCS supervisors, who in
turn have been trained to teach these modules. This
approach ensures that training is tailored to local
requirements and can be delivered flexibly when
required. Approximately a week after delivering a
training module, the supervisor will complete a skills
assessment to confirm competency.
The benefits from a good training programme are
numerous from building employee self- esteem, to
being upskilled to improve promotion prospects and
Keeping staff motivated and fresh across all aspects
of the business is a challenge, and adapting training
programmes for this is important. As a result, we have
decided to heavily invest in e-learning training as a way
to continue to improve the reach of our programmes.
We have also partnered with Vault IQ and Bracken,
as our online learning platfor m providers. Not only
does this type of learning keep OCS relevant and
at the forefront of training developments, it also
provides a high level of engagement with staff. We
can customise the platform to tell our story, while also
reflecting a client’s brand.
Content can include interactive questions, while the
video and audio has capability for instant feedback and
a progress overview. The platfor m allows us to create,
control and modify content, quickly creating modules that
suit the subject matter and an individuals’ learning style.
The responsive software ensures content can
be shared seamlessly from Wi-Fi enabled devices
wherever, whenever. OCS has also purchased offline
functionality allowing trainers to conduct training
remotely via tablets, where Wi-Fi may not be available.
These results can be synched on return to the office.
Our employees learn in different ways and at different
paces and we’ve found the best training employs a
mixed method approach.
Obviously monitoring employees’ progress is critical,
yet it can often be overlooked. We try and survey
employees immediately after the training to assess how
well they liked the course, trainer (if applicable), and
how well the training met their needs.
At OCS NZ we work to five strategic “pillars”, one of
them is People. While Training and Developments is
a KPI in this pillar, its success is reflected in the other
With companies investing millions of dollars in
software programs and different training methods,
if staff aren’t trained to use it effectively then this
investment is largely wasted.
One of the most important things is, don’t stop. The
most successful companies in the world recognise the
fact that training is not an event but an ongoing process.
The most successful companies in the world recognise the
fact that training is not a one-off event but an ongoing process.
Anneké Roodt OCS NZ employment relations and development
manager shares OCS’ multi-platform approach to education.
“Our employees learn
in different ways and at
different paces and we’ve
found the best training
employs a mixed method
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