Home' Inclean NZ : INCLEAN NZ Nov 2017 Contents 10 INCLEANNZ November 2017
The BSCNZ’s inaugural Cleaning for a
Brighter Future industry conference has
been heralded a success, with more than
100 industry leaders and decision makers in
attendance at the event.
Held in Rotorua, the two-day conference
provided valuable insights from a range of
speakers, as well as networking opportunities
Lillian Small, CEO of the BSCNZ, said
the event was a chance for the industry to
come together and strive for excellence.
“Our industry is continually growing and is
often faced with many challenges,” Small said.
“Over the next two days we hope to deliver
inspiring, thought-provoking content to help
you on your journey of striving for excellence.”
Honourable Michael Woodhouse Minister
for Immigration, Workplace Relations and
Safety and ACC’s gave the opening address.
Keynote Bruce Cotterill led the speaker
line-up, with the importance of vision and
communication the focus of his practical tips
for business leaders.
“The clearer you are about what you’re trying
to achieve, the easy it is to make the decisions in
your business,” Cotterill said.
Cleaning for a brighter future
The BSCNZ’s inaugural Cleaning
for a Brighter Future conference
has been heralded a success,
with more than 100 people in
attendance at the event. INCLEAN
NZ editor Claire Hibbit reports.
“Eighty-five per cent of businesses go to work
every day without a plan. Of the 15 per cent
that have a plan, 75 per cent don’t tell their
people. That means 5 per cent of the workforce
turn up every day and know what to do.
“Our goal as leaders and managers is to
get our people turning up for work every day
knowing what they are meant to be doing.
You have to communicate and you have to
act in a manner that’s consistent with what
you want to achieve as the leader.”
Stu Lumsden, acting national manager of
the Labour Inspectorate, discussed recent
initiatives undertaken by the watchdog –
noting that “a race to the bottom mentality
has dominated the sector for decades”.
“We constantly see the industry’s lack
of action creating an environment where
exploitation can occur and almost become
inevitable,” Lumsden said.
Lumsden added the Inspectorate is
planning to launch a procurement branch as
government is one of the biggest purchasers
of goods and services.
“We’re talking to them about we’d like to
see built into [cleaning] contracts. That’s the
one way we can influence the system.”
Hygiene and healthcare cleaning was
another discussion point, with Auckland
District Health Board’s (ADHB) Shankara
Amurthalingam and Dinesh Sundararaj
sharing valuable insights into how ADHB
overhauled its cleaning practices following an
Sundararaj discussed how ADHB identified
gaps in its processes and implemented new
training techniques and methodologies to its
“It is important to have drivers at the
start of transfor mation,” Amurthalingam
said. “Drivers are really good upfront but
as your transfor mation progresses, problem
solving skills are going to come to the
forefront. It’s important you invest time to
develop those skills.”
An engaging industry panel discussion was
also held between FMANZ representatives
City Care Services and Prisma Facilities
Management, and BSCNZ members OCS
NZ Limited and TPS NZ.
The objective of the panel discussion was
to identify how the industry can bridge
the gap between cleaning contactors and
facilities managers. The panel discussed
a range of topics including a need for
standardisation in training and best-
practice processes, procurement contracts
Speakers on the panel included Vesta
Gribben, City Care; Jack Crutzen, director
of Prisma Facilities Management; Clinton
McKee, general manager central region,
OCS NZ Limited and Ash Taylor, managing
director of TPS New Zealand.
Crutzen said said facility managers are
after is value.
“It could be that you [a cleaning
company] provides multi-services, or if you
can come up with smarts and innovation
that makes the experience in our building
better. That’s the challenge.”
OCS NZ Limited’s Clinton McKee
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