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OCS’ Excellence in Cleaning Programme
OCS NZ employs more than 3500 frontline cleaning staff in the areas of aviation,
education, healthcare, retail and government, and all of those team members must
complete the Excellence in Cleaning Programme.
OCS has carefully designed the training programme to show new staff how to
undertake regular tasks in a safe and efficient manner to achieve exceptional results.
These methods are used in OCS operations throughout the world, and have helped
position the company in a leader in the facilities and services industry.
OCS NZ employee relations and capability manager, Anneke Roodt says it doesn’t
matter at what level staff join the company, they have the opportunity to develop their
skills and career if they wish.
“Many senior managers in the company started out as cleaners, administrators or
working in the stores. Cleaners and supervisors are without doubt the backbone of our
company, and it is our aim to encourage staff to develop,” Roodt says
“The provision of cleaning services is about maintaining a high standard of service to
our clients, through well-qualified and motivated employees. Therefore, the training we
provide is always being reviewed and assessed. Individual performance and potential is
developed by a combination of programmes.
“The 18 modules cover all relevant aspects of the cleaning role, and address
topics including personal presentation, site security, emergency procedures, career
development and basic skills training.”
The training is delivered by OCS super visors, who in turn have been trained to teach
the modules. This approach ensures training is tailored to local requirements and can
be delivered flexibly when required. Approximately a week after delivering a training
module, the supervisor will complete a skills assessment to confirm competency.
Roodt says everyday business actions can impact on the environment – often
without anyone knowing.
As an organisation committed to sustainability, OCS is focused not only on addressing the
environmental impacts of their products and services but also on supporting their clients to
meet their own environmental, social and economic sustainability goals.
Rotorua branch manager Averill Baird says the programme not only upskills new staff
members but also refreshes longer serving staff members about the processes.
Baird has recently employed Mar tin Williamson, who is currently going through the
Williamson says the programme is comprehensive and easy to follow and understand.
“For me, being new to the industry, it acts as a manual to keep as a reference,”
“Overall it paints a valuable picture in learning all aspects of the job and how
completes the Excellence
in Cleaning Programme
to ensure we have an in-depth understanding
of their evolving needs and expectations. On
the ground, the OCS health team work as
part of the wider WrDHB team to provide
consistent, responsive and reliable services day
in and day out. We work as part of a one team
approach and at all levels share the WrDHB
vision of ‘Well Wairarapa’.”
OCS has established a mutually beneficial
partnership that goes beyond a contractual
service agreement, with the two companies
supporting each other’s business goals, values
WrDHB recognises OCS as an extended
part of its team, and values the contribution
they make to their business.
This includes taking part in their internal
processes, such as the OCS Contract
Manager recently chairing the health and
safety meeting, and sponsorship support for
the staff Gold Awards.
“At the core of our successful partnership
with WrDHB are our people. Our OCS
health team frequently receives praise
and positive feedback from stakeholders
including patients, visitors and WrDHB
staff,” McKee says.
“It is our people who allow WrDHB to
focus on their core business, providing high
quality healthcare to the residents of the
Wairarapa region, confident that we will
deliver a pristine environment.”
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